Incidents Export Stuck or Grayed Out

A quick solution when unable to export incidents

In rare cases, the Cloudlock Incident Export Bulk Action may become stuck or grayed out preventing new exports from being generated/exported.

This is not a Cloudlock issue, It is due to a caching issue within the Google Chrome browser where certain data ceases to be cleared out. If you happen to run into this issue, there is a quick fix that will enable you to gain the Incident Export Bulk Action once again. 

Instructions:

1. Go to Cloudlock Dashboard > Incidents page (close export notification if any)

2. In the browser and on anywhere in the page, right click > Inspect  (opens the developer console)

3. Go to the "Application" tab

4. On the left side, click and expand Local Storage > and click on the "Clear All" button

 

5. Repeat step number 4 for Session Storage

6. Close the developer console

7. Refresh Cloudlock page, you should now see the "Export" function become active and should be able to export incidents once again.